When does the age check start?
The customer typically starts the guided check directly after Shopify checkout.
Shopify age verification with ID and face match
Install the app, define your rules, and automate order holds, verification, and release.
How OneGuard integrates with Shopify
OneGuard guides customers through the check after checkout and keeps the order on hold until a result is available.
Verification directly after purchase
Capture the age check immediately after checkout. A guided popup leads customers through the process in seconds — no account, minimal friction.
Automatic order hold & auto‑cancel
Orders that require review are automatically held. Set a cancellation window (e.g., 3–14 days), stay compliant and avoid chargebacks until verification is complete.
Proactive daily reminders
We automatically remind daily until verification is complete — fewer orders get stuck and more revenue is released.
Manual review & personal support
Real people review failed and inconclusive automated results again.
Privacy-aware data handling
Raw ID, face, and biometric data is processed in the OneGuard verification flow, not sent to Shopify, and deleted no later than 30 days after collection.
Recognize returning customers
Apply your own rules to decide when a returning customer needs another verification.
Live in minutes
Connect OneGuard to your store and verify high-risk orders immediately.
1
Install the Shopify app
Add OneGuard from the Shopify App Store.
2
Configure verification rules
Define products, shop name and rules for orders.
3
Start with your first verification
Activate the interface and new orders are verified automatically.
Turn more checks into successful orders
Automation handles clear results in seconds. Real people review failed and inconclusive checks again.
Under 20 seconds
A complete automated verification usually takes less than 20 seconds.
Face ID under 5 seconds
The guided Face ID check is usually complete in less than 5 seconds.
More than 99.5% success rate
More than 99.5% of checks return a usable result.
Reviewed by real people
Failed and inconclusive results are checked again by a real person to protect conversion.
Shopify age verification FAQ
Direct answers about setup, speed, and success rate.
What happens while verification is pending?
The affected order stays on hold until OneGuard returns a successful result or your cancellation window ends.
How long does a complete verification take?
An automated verification usually takes less than 20 seconds.
How fast is the Face ID check?
The Face ID step is usually complete in less than 5 seconds.
What is the verification success rate?
More than 99.5% of checks return a usable result.
What happens if a verification fails?
Failed and inconclusive results are reviewed again by a real person. This keeps genuine customers from being rejected unnecessarily and protects conversion.
Bring age verification to Shopify
Speak with our specialists to align OneGuard with your workflows, or install the app to get started today.