Prompt customers to verify immediately after checkout.
Orders pause until verification completes; set auto‑cancel windows.
Daily reminders nudge customers to finish verification.
Our experts resolve uncertain cases to keep good orders moving.
Support for multiple languages to cater to diverse customer bases.
We prioritize customer data privacy and comply with GDPR regulations.
Add OneGuard from the Shopify App Store or install the WooCommerce plugin from WordPress.org.
Set minimum ages and product-based rules in Shopify or WooCommerce.
Affected orders are held until verified, then released or updated automatically.
Tobacco, nicotine products, e-cigarettes, liquids and their containers may not be offered or sent to minors by mail order. The Federal Court of Justice ruled on 11 March 2026 (I ZR 106/25) that even empty replacement tanks need an age check. Fines reach 50,000 euros (§ 28 JuSchG), plus competitor warning letters.
§ 10 JuSchGFrom 29 October 2026 the minimum age for vapes and nicotine products is 18 UK-wide, with 200 pound fixed penalty notices and restricted premises orders for repeat offenders. From 1 January 2027 tobacco may not be sold to anyone born on or after 1 January 2009. Online retailers rely on the same reasonable-steps defence as shops. Guide for UK vape shops
Tobacco and Vapes Act 2026Online sellers of cigarettes, smokeless tobacco and vapes must verify age through a commercially available database, ship with adult signature (21+), register with ATF and state tax administrators and file monthly reports. Civil penalties start at 5,000 dollars per violation.
15 U.S.C. § 376aThe federal Tobacco Products Act sets a nationwide minimum age of 18 for tobacco and e-cigarettes, including mail order. Age verification for Swiss vape shops (German)
This overview is not legal advice. Check the rules of every country you ship to with a qualified adviser.
In Germany, yes for containers. The Federal Court of Justice decided in March 2026 that an empty replacement tank is a container under § 10 JuSchG and may not be shipped to minors without a check. Treat pods and cartridges the same way.
No. A self-declaration cannot prove that you took reasonable steps. Regulators in Germany, the UK and the US expect a real check at purchase and a handover that keeps goods away from minors.
A full verification with ID scan, face match and liveness usually takes under 20 seconds. The optional Face ID step takes under 5 seconds and only falls back to an ID check when the estimate is not clear-cut.
They stay on hold. Customers receive reminders, and after a deadline you choose the order can be cancelled automatically. Unclear results are re-checked by a human before anything is refused.
No. The shop receives only the verification status. ID images, selfies and biometric raw data are deleted after 30 days at the latest.
